The Municipality of North Grenville, a small town just south of Ottawa, had been struggling for some time to keep their IT services in line with their needs.
They had an IT staff member for the municipality’s services, but there was always just too much to get done for a single person on their own. Because they had upwards of 60 users in their spread-out facilities across the municipality, their IT technician was run ragged, always struggling to follow up on the next … Read more